Now welcoming Canadian Dental Care Plan (CDCP) patients · We direct bill your insurance

Fleetwood 604-597-1311 Newton 604-503-1722

Office Policies

Welcome to Green Apple Dental. We are committed to providing you with the highest quality of dental care. Below are our policies to ensure a smooth and efficient experience for all our patients.

  • Same-day appointments available
  • 4.9 Google rating from 1,000+ reviews
  • Fleetwood and Newton clinics in Surrey
Office Policies
4.91100+ Google reviews
Direct billingCDCP provider
Same-day emergency careDirect insurance billingCDCP provider1100+ five-star reviewsAll-digital workflowSame-day CEREC crowns20+ years in SurreyLocally owned · Female-ledOpen SaturdaysSame-day emergency careDirect insurance billingCDCP provider1100+ five-star reviewsAll-digital workflowSame-day CEREC crowns20+ years in SurreyLocally owned · Female-ledOpen Saturdays

Honest Care, Transparent Care, Policies Designed with Your Comfort in Mind!

Green Apple Dental Office Policies

Welcome to Green Apple Dental. We are committed to providing you with the highest quality of dental care. Below are our policies to ensure a smooth and efficient experience for all our patients.

Appointment Policies

If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. This allows us to offer your time slot to another patient who may need it.

  • Scheduling Appointments Appointments can be scheduled by phone or through our website. We encourage patients to book in advance. Doing so allows patients to secure their preferred time, minimizing wait times and scheduling conflicts. It also ensures that we can allocate adequate time for each patient, allowing for thorough examinations and proper treatment. This leads to a more comfortable and efficient experience, enhancing overall care and satisfaction. In order to fairly provide sufficient time for your dental care, appointment time is booked in advance for you, and the needed staff and space is reserved for you during the given time.
  • Late Arrivals We understand that delays can happen. If you arrive late for your appointment, we may need to reschedule to ensure that we can provide the best care for all our patients.
  • No-Show and Late Cancellation Policy At Green Apple Dental, we value and respect every patient's time and strive to offer high-quality care to everyone in our community. When appointments are missed or canceled without enough notice, it becomes difficult to offer that time to another patient who may be waiting for care. We understand that life can be unpredictable, and sometimes appointments need to be rescheduled. We kindly ask for as much notice as can be given to ensure that we can continue to provide prompt and efficient service for all our patients. To respect the time of all our patients, we have implemented the following policy: 24-Hour Notice Requirement:

No-Show and Late Cancellation Fee

A $50 fee will be charged for appointments that are missed or canceled without at least 24 hours' notice. This nominal fee helps offset the cost of preparing and reserving the time for your appointment and ensuring our team remains available for other patients in need.

Frequent No-Shows or Late Cancellations

Patients with repeated no-shows or late cancellations may be asked to prepay for future appointments or placed on a limited booking schedule.

Exceptions

We understand that emergencies happen. If unforeseen circumstances arise, please contact our office as soon as possible, and we will do our best to accommodate your situation.

Courtesy Reminder System

To help you keep track of your appointments, we send reminders via text or email 48 hours in advance. This is a courtesy reminder of the already reserved appointment time that was made for you when you asked/booked for the time slot. Please kindly reschedule promptly if you no longer require your booked and reserved time slot as this allows us to give this reservation to another patient that would like that time slot.

We truly appreciate your understanding and support in helping us maintain a fair and balanced schedule for everyone. At Green Apple Dental all our patients are part of our Dental Family and we encourage all patients to respect the time and dental needs of other patients so that everyone can be treated promptly and effectively. If you ever need to cancel or reschedule, we're always here to help with as much notice as possible.

Green Apple Dental

Payment Policies

  • Accepted Insurance We accept most dental insurance plans and direct bill to assist patients. Please provide your insurance information at the time of your visit so we can help you understand your coverage.
  • Payment Options We offer several payment options, including cash, credit cards, and financing plans. Please discuss any financial concerns with our office staff.
  • Payment Due Payment is due at the time of service unless prior arrangements have been made.
  • Patient Information We are committed to protecting your personal information. All patient records are confidential and stored securely. We adhere to BC regulations regarding patient privacy.
  • Communication We may contact you regarding appointments, treatment updates, and other essential information. You can opt out of non-essential communications at any time.

Dental Care Policies

01

Feedback and Concerns

We value your feedback! If you have any questions, concerns, or suggestions regarding our policies or services, please do not hesitate to contact us.

02

Thank you for choosing Green Apple Dental. We look forward to providing you with exceptional dental care!

Green Apple Dental

Ready to Book Your Visit?

Our Fleetwood and Newton clinics welcome new patients and reserve same-day appointments for urgent care.

New patients welcome

Request an Appointment

Give us a call or fill out the form and our team will get back to you shortly.

  • Same-day emergenciesTooth pain, swelling or a broken tooth — call and we’ll fit you in.
  • Direct billing & CDCPWe bill your insurer directly at both clinics.
  • Open 6 days a weekEarly, evening and Saturday appointments.

We’ll call or email to confirm your time. For emergencies please call the clinic.

Patient reviews

What Our Patients Say

0+ five-star Google reviews · 4.9 average

“I wasn’t sure what to expect. But I was very pleased with all my care. The staff are amazing”
Nancy Smith
“Been going here for twelve years. They are the best”
Jenn C.
“Took care of my six year old daughter so gently, she told me it’s the only place she wants to go”
Dianne Smith
“Honest, thorough and never pushy. Exactly what I want from a family dentist.”
Surrey Patient
“They fit me in the same day when I broke a tooth. Painless and fast.”
Fleetwood Family
“Direct billing made it easy and the whole team is lovely.”
Newton Patient
“I wasn’t sure what to expect. But I was very pleased with all my care. The staff are amazing”
Nancy Smith
“Been going here for twelve years. They are the best”
Jenn C.
“Took care of my six year old daughter so gently, she told me it’s the only place she wants to go”
Dianne Smith
“Honest, thorough and never pushy. Exactly what I want from a family dentist.”
Surrey Patient
“They fit me in the same day when I broke a tooth. Painless and fast.”
Fleetwood Family
“Direct billing made it easy and the whole team is lovely.”
Newton Patient

Two locations

Two Modern Dental Clinics Serving Surrey

Conveniently located in Fleetwood and Newton, providing advanced dental care for Surrey families.

Need urgent dental care? Same-day emergency appointments at both clinics.

CallBook NowVisit